Whether your Drupal website was built by us or another company, we offer support and maintenance to keep it healthy and up-to-date. From on-demand phone support to periodic security updates and around-the-clock website monitoring, our Drupal support and maintenance packages ensure that your website is well cared-for and that your team has access to senior Drupal professionals.
What to Expect:
On Demand Access to Professional Help
Email and Phone Support as Needed
Site Growth and Scalability Support
Feature Enhancements
Drupal Security and Module Updates
CMS Support and Training
Periodic Backups
Website Monitoring
Online Issue tracking
Detailed Monthly Reports
Access to Our Customer Support Portal
Time-Based Support
A Maintenance and Support agreement ensures that your team has access to professional Drupal knowledge on-demand when most needed. Our experienced support staff can answer day-to-day questions and assist with content management and training, while our development team can assist with fixes as well as design changes, site configuration and even adding new features.
The agreement is for a fixed amount of hours billed monthly at a discounted rate. Unused hours roll over monthly for up to 12 months. Since these discounted hours can be used for all tasks including development work, our support and maintenance agreement is also a great way to plan ahead for the ongoing implementation of minor features at excellent rates.
How Can the Hours Be Used?
Our Support hours are intended to be very flexible and can be used for all hands-on work, so use them as it best applies to your changing needs. Typical use includes periodic software updates, on-demand email and phone support, training, css fixes, site configuration, and development of minor features. See an example of typical usage for Drupal support and maintenance.
Backups and Website Monitoring
In addition to the discounted roll-over hours, all our packages include periodic website backups, as well as a website monitoring service that constantly tracks the health of your Drupal website.
